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    FAQ Categories

    Orders

    After placing an order with Cubi Market, your items are collected and delivered to a local ‘Cubi Station.’ Cubi Stations are made up of multiple temperature-controlled compartments that securely store orders until you are ready to pick up. A link to access your specific Cubi will be sent to you via email when your order is ready. You can pick up your order when it is convenient for you.
    Yes, you can! You can choose to pick up your orders Tuesday through Saturday at your preferred Cubi Station. Orders can be picked up from 11:00am to 11:00pm. Please note that orders expire after 11pm.
    On your scheduled day, you will receive an email reminder with information on your order, your Cubi number, and an access link. Once at the station, simply click on the link to unlock the Cubi containing your order. Large orders may require more than one Cubi. Cubi information and access links are also available through your account at cubi.com.
    We understand situations come up unexpectedly. If you are facing an urgent situation and are unable to pick up your order by 11:00pm, please call 800.421.3707 or email hello@cubi.com We will do our best to help. Fresh food items not picked up by 11:00pm may be donated to local food pantries.
    Since every order is unique, our merchants need a little time to pick and pack your items. Most items are available as early as next day which means if you want something on Saturday, simply place your order by 11:59pm on Friday night. Each item on Cubi Market indicates whether or not it is "Available Tomorrow."
    Yes, we have a minimum spend of $25.00 per order.
    Currently you cannot edit your order. However, enabling this feature is one of our top priorities.
    At cubi.com, go to Account > My Orders and select 'edit order.' If your order is not yet being prepared, you will see options for changing pick up dates. Unfortunately, if alternate dates do not appear, your order in in process and no edits are possible.
    If your order is incomplete, please contact us at hello@cubi.com.
    We will do everything we can to make sure your order will arrive as expected. In the event an item is not available, we will credit the card on file or we will issue you a credit on future purchases.
    Geographical and seasonal constraints may affect offerings in your area. Given these constraints, we can’t guarantee that a particular product will be available all the time. For most produce, we have similar alternatives. Hopefully they’ll find a way into your heart too!
    Absolutely! We work with a great network of small, entrepreneurial merchants who want to offer products that are important to you. If you don’t see specific items, send suggestions to us at hello@cubi.com. We are always exploring new products for Cubi Market.
    Yes! Your items are stored at optimum temperatures to ensure freshness. We remotely monitor every Cubi and adjust internal temperatures for maximum freshness – regardless of the outside temperature. Whether there is a snowstorm or heatwave outside, your items are kept at perfect temperatures every day, all year long.
    Currently we have Cubi Market Stations at the following locations:
    • 430 West 17th Street, Holland, MI 49423
    • 1201 Wealthy Street SE, Grand Rapids, MI 49506
    We plan to introduce new Cubi Market Stations throughout the year. See details of each Cubi Station here.
    Cubi Stations are cleaned before and after customer pickups on a regular basis by trained Cubi Market team members who follow strict guidelines to ensure a risk free experience.

    Payments & Refunds

    We accept all major credit and debit cards. Your card will be charged once you place your order online but rest assured that we will refund or credit your account if you are not completely satisfied with your order.
    We want shopping with Cubi Market to be a great experience for you. If an item is missing, damaged, poor quality, or incorrect, we want to know. Your feedback is important as we shape Cubi Market going forward. If you have a concern, try to include pictures of labels, packaging and items. Documentation helps our team understand exactly how to improve. We can provide a refund or a credit toward a future order.

    Technical

    Click on the 'Forgot password?' link on the cubi.com sign-in page. Enter your email address and follow the instructions in the reset email.
    Please email us at: hello@cubi.com. We appreciate your feedback. We want to know how we are doing and if there are ways to improve your Cubi Market experience.

    Other

    If you grow, rear, bake, or make local product, we’d love to hear from you! Guidelines for our merchants focus on quality, dependability, sustainability, environmental practices, and organic methods. To find out more about how to join Cubi Market, contact us at merchants@cubi.com.

    For us, local means that product is grown, reared, baked, or created within 100 miles of our depot and delivered direct to Cubi Market. When you buy local, you are supporting small farmers and family businesses who are invested our community. Local growers, makers, artisans, and restaurateurs are committed to provide the best products to you. When product doesn’t have to travel across the US, we all win. Food is fresher, tastier, and healthier. And, less packaging and transport are better for our environment.

    A challenge with ‘local’ is some fruit and veggies are seasonal or just aren’t grown locally – like bananas and citrus fruits. But, whatever the food, we will always stay as close to home as possible. We will be transparent about where our products come from so you can make an informed decision about what you buy.

    Our warehouse may handle products that contain common allergens including but not limited to:

    • Gluten
    • Eggs
    • Fish
    • Peanuts
    • Soybeans
    • Milk (including lactose)
    • Nuts
    • Mustard
    • Sesame

    If you have any concerns regarding allergens, please contact us at 800.421.3707 or hello@cubi.com before placing your order with us.

    Have another question?

    If you cannot find the answer you are looking for in the FAQs above, please contact hello@cubi.com.